LSA Export Update

LSA Export Update
This morning our IT team was able to increase our current capacity for the LSA Export process. With the change some scheduled and pending exports will need to be rescheduled. If your export failed due to the error "Path C:\inetpub\... is not writable or does not exist" please resubmit. We expect a much better turnaround time for newly scheduled exports.
Also please note that the export does not start pulling data from ServicePoint until it reaches "Running" status. This means that while the export is in "Pending" or "Scheduled" status any changes made to providers, etc will be included in the export once it switches to "Running" status. If your export is in the "running" status for more than 2 hours please submit a case to our technical support team. They will be able to investigate the status of that export and confirm that it is still running.
System administrators received the following notification from HUD this morning:

Based on some AAQs we have received, we are observing some calculation errors in the HDX 2.0 summary display, along with some other ongoing bugs. We will let you know when a fix has been pushed out and specify precisely which fields/functionalities have been updated.
 Right now we are investigating:
  • Chronic homeless and disabling condition counts
  • System Use tab "universe" counts
  • Warnings that are displaying as "not reporting"
  • Ongoing "Server Processing Error" messages in upload error reports
If you are observing any apparent discrepancies between your summary data results and what you expect to see – other than those described above – please submit an AAQ and we will reach out to you. Please note that anyone who has gotten to the stage of observing such an error report or calculation issue has already met the November 9th test deadline to log in and attempt an upload for your CoC. Congratulations.
If your HMIS vendor has not provided LSA export access to you as of yet please reach out to them. Additionally, please submit an HDX AAQ to inform the review team of the pending status of your LSA export from your HMIS.

If you have further questions please submit a case through the Customer Community.

SOARing Over Lunch Call - November 2018

Join us for our November SOARing Over Lunch Call!
Join us for our November SOARing Over Lunch Call!
SOARing Over Lunch: Monthly Calls to Enhance Your SOAR Knowledge


SOARing Over Lunch Call!

Tuesday, November 13, 2018
1:00 p.m. ET

Our next SOARing Over Lunch call is scheduled for Tuesday, November 13, at 1:00 p.m. ET.
Please join us for this informal call aimed at peer-to-peer knowledge sharing and facilitated open discussion. While there is no agenda set in advance for these calls, we do want your ideas! Please e-mail us at to submit any questions and/or topics that you would like discussed on this call.
Call-in/log-in information:
Conference Phone: 1-866-805-9853
Conference Code:  3195472964
Please note that all phone lines will be muted; attendees will hear the presenters speaking and can submit questions via Adobe Connect chat.
Add SOARing Over Lunch to Your Outlook Calendar

LSA Export Update

LSA Export Update
Thank you for your patience as we work through this first LSA submission process. Our IT department is currently watching all running exports. We also have our development team making code changes to optimize the export process.
Please enter a case into the Customer Community for further assistance and our technical support team will respond promptly. To expedite the investigation process please include the user running the report, export name, COC Code, Scope, and date range in your case description. If your export ends in a status of "Error", please click on the magnifying glass next to that record and it will show in the Error box the provider data quality issues to be resolved. It will list the provider ids and missing required HUD Data Elements. We have included a list of error messages below.
Errors shown in application message:
Missing Housing Type
Missing Geography Type
Missing Geocode
Errors that appear in "Error" text box:
Operating Start Date Is Null
Grant Start Date (Under Federal Partner Funding Source) Is Null
HMIS Participating Beds Is Null on BUI Records - labeled in text as "Missing Bed Unit Inventory HMIS Beds Count"
Federal Partner Funding Source Name Is Null - Labeled in text as "Invalid Provider Federal Partner Funding Source Program ID"
Issues with accessing HDX, uploading to HDX, etc. should be directed to HUD. If you get an error report after uploading your zip file to HDX, please download the PDF document and attach the case in Customer Community for review.
The LSA export specifications can be found in the Customer Community Library along with the upcoming deadlines and other helpful information.
We also want to remind everyone about the upcoming LSA Coffee Call on Thursday, Nov 8th at 10:00AM CT. The link to register has been included below for your convenience. A recording link will be provided to all registered customers at the conclusion of the event.
Register Here
This is a learning experience for everyone and we expect a smoother process moving forward.