Register Now: FY 2017 Youth Homelessness Demonstration Program Requirements Webinar - February 15, 2018

Next week, on February 15, 2018, HUD will conduct a webinar to inform potential applicants for HUD’s FY 2017 Youth Homelessness Demonstration Program (YHDP) Notice of Funding Availability (NOFA) about program requirements. In this year’s YHDP competition, HUD will award $43 million of FY 2017 funds to up to 11 communities–five of which will be rural–to reduce the number of youth experiencing homelessness in participating communities. During the webinar, HUD will provide attendees the opportunity to ask questions about program and application requirements.

Who should attend: Continuums of Care (CoCs) and other stakeholders interested in ending youth homelessness

Date and Time: 1:00 – 2:00 PM Eastern Time, February 15, 2018

For more information, frequently asked questions, and community planning resources, visit the YHDP page.
Visit the HUD Exchange at

New Publication: Clinical Guidance for Treating Pregnant and Parenting Women with Opioid Use Disorder and Their Infants

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Clinical Guidance for Treating Pregnant and Parenting Women with Opioid Use Disorder and Their Infants

Clinical Guidance thumbnail
SAMHSA has released a new tool to assist health care providers in caring for pregnant women and new mothers with opioid use disorder and their infants. The new publication, Clinical Guidance for Treating Pregnant and Parenting Women with Opioid Use Disorder and Their Infants, includes 16 fact sheets, with each fact sheet containing four elements:
  • clinical scenario
  • clinical action steps
  • supporting evidence and clinical considerations
  • web resources
SAMHSA developed the Clinical Guidance to meet an urgent need among health care professionals for reliable, useful, and accurate information when caring for these populations.

Learn More and Read the Guidelines

HUD Updates the HOME IDIS Training Manual for PJs

HUD has published an update to the HOME IDIS Training Manual for PJs to show HOME Investment Partnerships (HOME) Participating Jurisdictions (PJs) how to set up, fund, draw funds for, and complete HOME activities in the Integrated Disbursement and Information System (IDIS). Topics related to these HOME-specific processes are also covered. Updates to the manual include information on the newly added deadline compliance screens and functionality enforcing the new requirements on local account funds. Please be advised that this manual is intended for staff with a working knowledge of the HOME Program.

Regulations, guidance, and FAQs for HOME can be found on the HOME web page. Additional HOME questions related to IDIS should be directed to the CPD Representative in your local HUD Field Office.
Visit the HUD Exchange at

The NEWSWIRE - February 2018


Mediware Housing and Community Services 
February 2018
In this Issue

Insights from the Industry
Housing and Homelessness
In December 2017, the U.S. Department of Housing and Urban Development (HUD) released the Longitudinal System Analysis (LSA) to software vendors. The LSA significantly expands the scope of the Annual Homeless Assessment Report (AHAR) and is set to begin with the 2018 submission. The Mediware Housing and Community Services team is participating in the review process and will provide feedback to HUD. We will keep you updated as more information becomes available.
HUD also released updated System Performance Measure (SPM) Programming Specifications to all software vendors in late January. Updated SPM reports will be available in the ART Gallery no later than March 1st.
Information and Referral
The 40th Annual AIRS I&R Training and Education Conference will take place June 3 – 6 in Dallas, TX. Conference organizers are currently collecting presentation and workshop proposals. We want to partner with you! In past years, Mediware has partnered with our customers to co-present such sessions as Coordinated Entry, Mobile I&R Apps and Repurposing and Reusing Resource Data. Send your session ideas to The deadline for submission is February 16th, 2018, so submit your ideas soon!

Development News

Development Team Updates
Our Development Team has now completed four Sprints and are increasing their velocity with every cycle.  We have added two Developers to the ServicePoint 6 team this past month, as well as a User Interface/User Experience Specialist.
ServicePoint 6
Progress continues with ServicePoint 6! Development is currently focused in the following areas:
  • Workflows
  • Conditional Logic on Forms
  • Form Linkage to Entry/Exit
  • Completing Core "ClientPoint" features
This list includes some of our newest features that we will focus on during our ServicePoint 6 Boot Camp training sessions in May.
We are seeking volunteers to provide feedback on SP6 beginning in March. If you would like to participate, please send an email to by February 16th. We are seeking participants from all sizes of implementations.  Space will be limited during the March feedback period, so please submit your request to participate soon!
We are not yet able to confirm an exact timeline for releasing ServicePoint 6. However, with each Sprint we are able to gauge our velocity with increasing reliability. We plan to begin work on Qlik Sense integration into ServicePoint 6 in March and plan to begin work on ShelterPoint features in April. We look forward to incorporating user feedback from the March feedback session as soon as possible. Stay tuned each month for more updates!

Lessons from the Experts: Upcoming Qlik Sense Coffee Call
We released a ServicePoint 5 Qlik Sense update on Friday, January 26th, which included Household and Household Relationship objects, inactive record filters and more. Our next Qlik Sense release for ServicePoint 5 is expected in late February. We intend to include a more user-friendly format for Assessment and Sub-Assessment objects; Assessment values at various points in time; and appropriately linked Worksheet Question responses to their respective record types.
We are pleased to announce a Qlik Sense Coffee Call will be held on March 7th, 2018. Stay tuned to learn more about the newest features directly from our experts. Look for more information in your inbox soon!

ART Gallery Updates    
We are in the process of updating the 0628 HIC Supplement and the 0706 Permanent Housing Placement-Retention reports. We will send an announcement once the revised versions are available in your ART Gallery.
Please note that all reports reflecting the changes in the 2017 HMIS Data Standard will be released on or before March 1, 2018.

Let Our Consultants Help
Did you know that our Client Service team offers more than training? From developing Coordinated Entry workflows to programming your Eligibility Module formulas, our team can provide both onsite and remote consultation services. Contact your Customer Care Analyst for more information.

Customer Spotlight: How one organization gets the most from ServicePoint
This month, we would like to spotlight the Volunteers of America North Louisiana. This organization provides a wide array of supportive services to more than 7,000 children, families, people with disabilities, veterans and seniors. Initially using ServicePoint only for their homeless programs, the Volunteers of America North Louisiana has now fully integrated our software across all its programs and utilizes a variety of ServicePoint tools, including the Medicaid billing module. Learn more about this incredible organization and how ServicePoint has helped to improve and expand the work that they do here.
We want to spotlight you! Have you integrated an innovative project in ServicePoint? Are you expanding the use of ServicePoint to nontraditional programs throughout your community? Are you using ServicePoint in new and inventive ways? Email your story to!
Check us out on Facebook and LinkedIn where you can read other great success stories from housing and community services organizations across the USA and catch up on the latest from your team at Mediware.

Save the Date
2018 Mediware Boot Camp
The 2018 Mediware Boot Camp is right around the corner! Join us May 15 and 16 for two full days of training, collaboration and fun at the AT&T Conference Center in Austin, TX. Sessions will be focused on ServicePoint 6, Qlik Sense and Spero. Registration details are coming soon. We hope to see you there!
AIRS I&R& Training and Education Conference
Visit us at booth 500 and 501 during the 40th Annual AIRS I&R Training and Education Conference. New for 2018, Mediware will host a special Mediware/ServicePoint User Group meeting! Join us on Sunday, June 3 at 9:00 AM for a day of product training and workgroup discussions.

Tips & Tricks: Inactivating a Provider

Do you have Providers in your ServicePoint site who have become "inactive", meaning they are no longer Providing services? Here are the best practices straight from the experts at Housing and Community Services:
  1. Enter an End Date for all transactions associated with this Provider, including Entry/Exits, Needs, Services and Referrals. 
  2. Implement a standard naming convention to assist End Users in recognizing inactive Providers. We suggest adding the prefix "ZZ" or "ZZ_" in front of the Provider Name. This has the dual benefit of being easily identifiable, and moves the inactive Provider to the bottom of the list in report prompts. The Provider Name field is located in Provider Admin. 
  3. In Provider Admin, un-check the boxes for "Operational" and "Uses ServicePoint". 
  4. Also in Provider Admin, enter an Operating End Date, a CoC Code End Date, Bed and Unit Inventory End Dates and Federal Partner End Dates, as applicable. 
  5. If there are subordinate Providers associated with the inactive Provider who are also inactive, you can repeat these steps for those Providers as well.

Mod Rehab Talk Office Hours

Starting on February 8, 2018, HUD’s Office of Recapitalization (Recap) will host “Mod Rehab Talk” office hours for Moderate Rehabilitation (Mod Rehab) owners to schedule times to speak with HUD staff one-on-one to discuss their properties, questions about Rental Assistance Demonstration (RAD) conversion, preservation strategies, and the RAD application process. Owners will be able to sign up for individual 30-minute sessions with HUD staff during designated times each week on Tuesdays and Thursdays from 2:00 - 4:00 PM EST. After this initial call, owners who need further consultation and guidance may be referred to TA providers for on-call direct TA.
Sign up today for one of the 30-minute sessions. You may also sign up on the RAD and Multifamily Housing Preservation pages on the HUD Exchange.
In addition to these scheduled sessions, you are always welcome to contact HUD Recap staff by emailing at your convenience to discuss your property and RAD conversion questions. We are available and happy to help!
Visit the HUD Exchange at

Announcing the 2018 Criminal Justice TA Awards

Plus the SAMHSA SOAR TA Center is Hiring!
Plus the SAMHSA SOAR TA Center is Hiring!
February e-news
2018 Criminal Justice TA Awards

2018 SOAR Criminal Justice Technical Assistance Awards

On January 17, 2018, the SAMHSA SOAR TA Center announced the second round of recipients of the SOAR Criminal Justice (CJ) TA Awards! Six agencies were awarded support from the SOAR TA Center to develop SOAR implementation plans in CJ settings. The awards focused exclusively on CJ settings and agencies that provide services to people who are justice involved. Through this award, recipients will be able to improve their efforts in connecting individuals leaving correctional facilities to needed resources.
Each awardee will receive an on-site planning meeting, participation in a SOAR Leadership Academy, support through the SOAR Online Course, and outcomes tracking through the Online Application Tracking (OAT) system. The 2018 SOAR CJ TA awardees are:
  • Delaware Department of Corrections (Delaware)
  • Mississippi Department of Corrections (Mississippi)        
  • Directions for Living (Florida)
  • Newark Community Solutions (New Jersey)
  • New Hour for Women and Children (New York)
  • Martin Girls Academy (Florida)
Learn more about these organizations on the SOARWorks website!
Pam Root Headshot

Farewell to SOAR Assistant Director, Pam Root

We are sorry to share that we wished a farewell to Pam Root this past month. Pam was an integral member of the SAMHSA SOAR TA Center since its inception in 2009. For the last 8 years she served as the Project Coordinator and then the Assistant Director. She was instrumental in tracking all of the technical assistance we provide, registering everyone for the Leadership Academies, coordinating Center activities, and so much more. We will miss her greatly, but wish her well in her new ventures!
Jen Elder, National Policy and Partnerships Coordinator, has assumed the role of Assistant Director of the SOAR TA Center. 
5,000 SOAR Online Course Graduates

SOAR Online Course Passes 5,000th Graduate

The SAMHSA SOAR TA Center is proud to announce that 5,000 people have graduated from the SOAR Online Course since its start in 2013! The growth of the SOAR Online Course over the past 5 years has been tremendous, and we are thrilled that 5,000 people from around the country have taken it upon themselves to become SOAR certified to help individuals in their communities.
Will you be graduate 5,001? If so, start the SOAR Online Course today!

Farewell to David Vinokurov, SSA District Manager

It is with mixed emotions that we announce the retirement of David Vinokurov, SSA District Manager from Trenton, New Jersey. He has provided Mercer County with over 10 years of devoted service to making SOAR a best-practice program. David's willingness to put in extra time and effort to help not only his Mercer County SOAR initiative, but the wider SOAR community, demonstrated a commitment to excellence that we have come to depend upon. Below are a few words from Diane Hirko, Mercer County SOAR Lead, who worked closely with David:
"David laid the foundation for SOAR of Mercer County. Because of his compassion, dedication to mankind, especially those unable to advocate for themselves, leadership, and the loyalty he earned from his wonderful staff, hundreds of SOAR-represented individuals have been given hope and new life.  They have been seen and heard and now hold their heads up a little higher. Most have secured a residence and others are in the process. Many have been reunited with loved ones and welcomed back into their families. They are all in recovery (medical, substance, and homelessness) and living healthier, safer, often more productive lives. David is an amazing man and I have been truly honored to work with him."
The SOAR TA Center was lucky to have David address participants at a 2016 Leadership Academy in New Jersey. He was motivated by his passion for SOAR. During his speech David stated, "The key to making the SOAR program work in Mercer County is ongoing communication. So you need to figure out how to keep it going." He suggested getting your local SSA office to buy in to SOAR, see the value in it, and understand how SOAR can turn people's lives around. 
Best of luck to David in his retirement! We will all miss you, and we thank you for your offer to continue supporting SOAR!


SOARing Over Lunch Conference Calls

February 13, 2018; 1:00 p.m. ET
The next SOARing Over Lunch Conference Call will take place February 13 at 1:00 p.m. ET! The SOAR TA Center hosts this series of informal monthly calls designed to help support SOAR efforts across the country. Participants can login to ask about any SOAR-related question they may have.

Webinar Resources Available: Proven Marketing Strategies for SOAR Sustainability

On January 25, 2018 the SOAR TA Center hosted a webinar to discuss marketing tips, tools, and strategies to help sustain your SOAR program. The slides, recording, and supplementary resources are now available for download on the SOAR TA Center website.

Recent Stories from the SOAR Voices Blog

5 Reasons Why You Should Add A SOAR Workshop to Your Annual Conference
Notes from the Field: Experiences of a SOAR Benefit Specialist

SOAR Job Postings

The SAMHSA SOAR TA Center is Hiring a Full-time Project Associate!

Policy Research Associates, Inc. is hiring a full-time Project Associate for the SAMHSA SOAR TA Center. We are looking for someone with a passion for SOAR to join our team! Residence near or relocation to the offices of Policy Research Associates in Delmar, New York is preferred. Remote locations will be considered for those with significant experience. 


Tarzana Treatment Centers is hiring a full-time SOAR Benefits Specialist in Reseda, California. The SOAR Benefits Specialist will provide assistance to individuals experiencing homelessness and those at risk of homelessness, including Veterans, in applying for and obtaining Social Security benefits.


Integral Care is hiring two full-time SOAR Specialists in Austin, Texas – one SOAR Specialist and one SOAR Specialist—Assertive Community Treatment Team. The SOAR Specialists will assist identified individuals in Travis County who have experienced chronic homelessness accompanied by significant behavioral health, medical, and/or substance abuse issues with the completion of SSI/SSDI applications using the SOAR model.

To learn more about these job postings, visit the SOAR website!

Partner Updates

PAW Webinar: Introducing Healthy Hearts, Healthy Recovery to the Field

February 21, 2018; 1:00 p.m. ET
In SAMHSA's Program to Achieve Wellness' upcoming webinar, Introducing Healthy Hearts, Healthy Recovery to the Field, Karen Moosvi, Ph.D., R.N, University of Florida; and Sue Bergeson, Principal of Recovery, Resiliency, Engagement, and Activation Partners (RREAP) and Program to Achieve Wellness Steering Committee member, will:
  • Discuss the need for cardiovascular disease prevention and education among individuals with serious mental illness, providers, family members, and caregivers
  • Highlight methods for empowering individuals with serious mental illness to make healthy lifestyle changes to prevent heart disease
  • Introduce Healthy Hearts, Healthy Recovery as a tool to help accomplish prevention and education goals
Healthy Hearts, Healthy Recovery is a downloadable package for support group leaders to adapt and use with individuals in recovery from mental and/or substance use disorders to help address and prevent risk factors associated with heart disease. 
This webinar is a must for individuals who lead support groups for individuals in recovery, peer leaders, peer-run organizations, and grassroots organizations. Join the Program to Achieve Wellness and learn more about a new tool for helping prevent heart disease!


SAMHSA Accepting Applications for Treatment for Individuals Experiencing Homelessness

The SAMHSA Center for Mental Health Services is accepting applications for fiscal year 2018 Treatment for Individuals with Serious Mental Illness, Serious Emotional Disturbance or Co-Occurring Disorders Experiencing Homelessness. The purpose of this program is to support the development and/or expansion of the local implementation of an infrastructure that integrates behavioral health treatment and recovery support services for individuals, youth, and families with a serious mental illness, serious emotional disturbance, or co-occurring disorder who are experiencing homelessness. Applications for this program are due March 9, 2018.

HUD Youth Homelessness Demonstration Program Funding

The U.S. Department of Housing and Urban Development announced a second round of funding for the Youth Homelessness Demonstration Program (YHDP), which supports communities in designing and implementing a plan to prevent and end youth homelessness. Up to 11 communities, including five rural communities, will be selected to receive between $1 million and $15 million towards implementing new and innovative projects. For additional information on this opportunity, we encourage you to review recommendations for integrating SOAR into the YHDP planning process and attend USICH's webinar on responding to the Notice of Funding Availability on February 22, 2018 at 3:00 p.m. ET. Applications from Continuum of Care Collaborative Applicants are due by April 17, 2018 at 11:59:59 p.m. ET.

Grantspace: A Service of Foundation Center: Knowledge Base

Grantspace's Knowledge Base provides answers to your social sector funding questions. Questions include:
  • How do I write a grant proposal for my individual project? Where can I find samples?
  • Should fundraisers be paid a fixed fee or a percentage of the money raised?
  • Where can I learn more about nonprofit audits?
  • Where can I find demographic information about my community?
  • What should be included in a letter of inquiry?
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The SOAR TA Center is sponsored by the Substance Abuse and Mental Health Services Administration, U.S. Department of Health and Human Services

Disclaimer: The SOAR Technical Assistance Center is sending this NewsFlash with support from SAMHSA, HHS. Its contents are solely the responsibility of the authors and do not necessarily represent the official view of HHS or SAMHSA.