EMPLOYMENT OPP: Project Manager, Bitfocus, Inc. Clarity Human Services (Client Management Software)

Project Manager

Bitfocus Inc. ­ Clarity Human Services (Client Management Software)

Headquarters:​ Las Vegas, NV
Website:​ www.clarityhumanservices.com

Job Description

We are looking for an exceptional Project Manager to join our friendly and talented team of

professionals at Bitfocus, Inc. As a Project Manager, you will be expected to become a

subject matter expert on Clarity Human Services functionality, and the business that it

supports. You will work closely with clients, other Project Managers, developers and

management on customer interface, report specifications, product development, and be

responsible for the execution of various projects. You will be expected to manage the

execution of various customers’ long­term projects and requests, and will be a second­tier

support for Help Desk questions. You will also be responsible for ongoing analysis of

Continuum of Care coordination efforts, federal reporting requirements, partnering agency

data analysis, and other special projects.

What you’ll do:

● Troubleshoot and investigate software and business process issues reported by clients

or colleagues

● Respond to client inquiries by phone, email or through our on­line ticketing system

● Adhere to internal and contractual Service Level Agreements; maintain company

standards of excellence

● Develop agreements and contracts with clients for customizations and reports

● Develop written material such as instructional guides and company news emails

● Be proficient in federal regulations pertaining to HMIS, including HUD, HHS, and VA


● Be a public face of Bitfocus, Inc. at meetings and industry events

● Manage regular calendar projects or new feature implementations as assigned

● Review data reports to ensure accuracy and quality assurance

● Lead demos and training sessions for new or existing functionality

● Work with customers to develop and understand product specifications.

● Gather and document requirements for new features, information products and


● Act as a liaison between our firm, our customer, and community partners

● Act as primary liaison for specific clients and become familiar with their business

processes and needs

● Comfortable presenting/speaking to medium/large groups

What we’d adore:

● Excellent problem solving and troubleshooting skills

● Excellent organizational skills

● A strong Project Management background

● Adaptable and able to effectively multi­task

● Strong time­management skills

● Excellent interpersonal skills and written/verbal communication competency

● Demonstrably computer proficient, numerate and adept at learning new and complex

software applications

● Work both independently and as part of a team using project management software

● Strong 'Plain English' writing skills

● Ability to handle both in person and electronic project assignments

● Experience in the HMIS industry a strong plus

Software Skills Required:

● Advanced Microsoft Excel (Crosstabs, Pivots, Formulas)

● Knowledge of SQL and databases a plus, but not a requirement.


● Bachelor’s degree or equivalent experience.

● At least 3 years progressive experience in technology based Project Management.


While we have a strong preference for relocation to Las Vegas, NV, we are willing to entertain

Remote Work relationships for exceptional team members.


Compensation will be DOE

How to apply:

Email a cover letter and resume to hiring@bitfocus.com